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FAQ โ€” DocMind AI

๐Ÿ“…  ยท  ๐Ÿ“–  ยท  ๐Ÿค– DocMind AI Editorial Team

Frequently Asked Questions

What is a credit?

1 credit = 1 complete analysis. This includes summary, analysis, key points, rights, action plan, rewrite, and reply letter. Visa guides also cost 1 credit.

Do credits expire?

On Pro and Business plans, credits roll over (up to 2x monthly limit). On Starter, they reset monthly. Credits never expire permanently.

How does Google Sign In work?

Click "Continue with Google" on any sign-in screen. We only store your name and email from Google. Your Google data is never shared.

I forgot my password โ€” what do I do?

Click "Forgot password?" on the sign-in form, enter your email, and we'll send a reset link to your inbox within minutes.

When are credits added after payment?

Credits are added to your account instantly after payment confirmation โ€” automatically, no waiting.

Is there a refund policy?

Yes โ€” 30-day money-back guarantee on all plans. Contact support@toneanalyzer.studio.

What visa types do you support?

Tourist, student, work, family reunification, business, transit, permanent residence, and asylum โ€” for any country pair worldwide.

Is my letter data private?

Yes. Documents are processed in real-time and never stored. We are fully GDPR compliant.